Shipping Info


SHIPPING WITHIN THE UNITED STATES.

We offer free shipping for qualifying orders $75.00 and up. Free shipping applies to www.VibrantDolls.com online orders and totaling $75+ after applicable discount and before shipping, handling and taxes are added. Vibrant Dolls Gift Cards DO NOT COUNT TOWARDS the $75 order total. Free Shipping may have some exclusions during sales.

INTERNATIONAL SHIPPING.

International orders will be shipped via DHL or USPS International

Free shipping is only available in the United States. Any additional cost that may be incurred during shipping, is the recipients responsibility.

Please note that delivery times go into effect the business day after payment processing.

Shipping Method Delivery Time Shipping Charge
Standard Shipping 5-7 Business days $8.99
Priority Shipping 3-4 Business days $12.99
Fedex 2 Day 2 Business days Depends on location will be calculated at check-out.
Fedex Express Saver 2-3 Business days (not including weekends) Depends on location will be calculated at check-out.
Express Shipping 1 Item Only 1-2 Business days (requires signature) $28.00
Express Shipping 4+ Items Only 1-2 Business days 
(requires signature)
$45.00
International DHL Express 3-4 Business days   Depends on location. Will be calculated at check-out.

 

*Please be advised some items may not be eligible for overnight shipping*

Overnight orders must be submitted Monday-Thursday by 11am ET. Orders placed on Thursday after 11am EST - Friday 11am will arrive on Monday. Orders placed on Friday after 11am and over the weekend will arrive on Tuesday. We do not offer overnight delivery to P.O. Boxes for shipments to Guam, Puerto Rico, U.S. Virgin Islands, Alaska, Hawaii, or APO/FPO Addresses, Our standard is First Class Mail Through The United States Postal Service.

Orders Placed After 12pm Eastern Time Will Begin The Payment Processing Phase The Next Business Day.

** Cancelations and changes in the order must be communicated within 1-2hrs of placing the order. **

If there is an error on the billing and shipping information that you have provided, packages will most likely be handled by your local post office. If the shipment cannot be resolved with the post office, it will be returned back to us at which point we will contact you on the discrepancies regarding the issue with the package. Please note that mistakes done on behalf of the customer will result in additional shipping costs.

Mistakes done on behalf of the customer does not void our policies regarding returns. After careful investigation of the issue at hand, we reserve the right to issue a merchandise/store credit for the return or cancellation of the order.

Packages sent to military post offices may have restrictions such as, APO-FPO-DOP. Additional rates may apply.

Coupons:

  - We reserve the right to ship with any carrier.

  - If a coupon code was used at the time of purchase. free shipping does not apply if a coupon is used during a sale.

 

*WE ARE NOT RESPONSIBLE FOR LOST OR STOLEN PACKAGES. THE CUSTOMER ASSUMES ALL RESPONSIBILITY ONCE A TRACKING HAS BEEN ISSUED. FOR LOST OR STOLEN PACKAGES PLEASE CONTACT YOUR LOCAL USPS OFFICE AND REQUEST A TRACE ON YOUR PACKAGE. IF AN UNCLAIMED PACKAGED HAS BEEN RETURNED BACK TO US, WE RESERVE THE RIGHT TO CHARGE ADDITIONAL SHIPPING COSTS TO MAIL THE PACKAGE OUT AGAIN. VIBRANT DOLLS IS NOT RESPONSIBLE FOR PACKAGES THAT ARE DELAYED DUE TO WEATHER SUCH AS A NATURAL CATASTROPHIC EVENTS. 

SEVERE WEATHER CONDITIONS, CATASTROPHIC EVENTS, OR FAILURES BY THE DELIVERY PARTNERS CAN CAUSE UNEXPECTED DELAYS. PLEASE KEEP UP TO DATE WITH YOUR LOCAL CARRIERS.

*PLEASE ALLOW 2 DAYS FOR ALL OVERNIGHT ORDERS TO SOUTH CAROLINA VIA USPS.

*OUR VIBRANT DOLLS COLLECTION LINE ARE HAND CRAFTED ITEMS MADE BY OUR IN HOUSE PRODUCTION TEAM. PLEASE NOTE ORDERING VIBRANT DOLLS COLLECTION ITEMS REQUIRE A 7-10 DAY PRODUCTION TIME PRIOR TO SHIPPING.

* DUE TO A HIGH VOLUME OF ORDERS DURING SALES. NO ORDER CAN BE ALTERED OR CANCELED. ORDERS MAY REQUIRE ADDITIONAL PROCESSING / SHIP TIME 

*PLEASE ALLOW 1 BUSINESS DAY FOR ALL FEDEX PACKAGES TO BE PICK, PACKED AND FULFILLED PRIOR TO SHIPPING.