Shipping and Return Policy

site-banners-1-.png

ONLINE SHIPPING:

All orders are shipped via USPS.

Standard First Class Shipping: $10.99 Flat Rate. 
Express Shipping: $28.50 Flat Rate.
We at Vibrant Dolls offer Standard Shipping via USPS at a flat rate of $12.00. We also offer express shipping for $28.50 on domestic orders. Standard shipping via USPS for international orders will vary and be auto-calculated by USPS or UPS we do not set the shipping cost.

Please be advised that shipping internationally may incur customs fees which may be automatically applied or may be due upon delivery. Please be advised shipping to does not include payment processing time which is 2-3 Business Days.

USPS Standard Shipping: Est. 5-10 Business Day Delivery 

USPS Express Shipping: Est. 3-5 Business Day Delivery.

Note: We do not ship on weekends or Holidays. Priority Shipping is not guaranteed as we are not responsible for any delays caused by the USPS.

Please allow a 1-3 business day time frame for us to process your payment from the day the order is placed. Regardless of the method of shipment selected


Please note we are not responsible for any orders lost in transit nor are we responsible for any damages that may be caused while in transit via USPS. If your package was lost, you would need to contact your nearest USPS post office and provide them with the tracking # that was sent to you once we shipped your order. Please note this becomes a matter between you and the usps.

(All shoes ship without boxes. Please be aware before placing your order.)



'NIS' - NOT IN STOCK -If an item is out of stock it is immediately refunded. If you receive a partial shipment the item missing in your order is refunded at the time of shipment unless you ordered a pre-order item. An email is sent out when an item is refunded. 

Please allow a standard 3-10 Business Days to see the refund post to your bank account.

Thank You!



PREORDER ITEMS:

If your order contains a PRE-ORDER item, we will not be shipping your order separately. We will ship all items in the order when your Pre-order item arrives in our warehouse from the vendor. If you order a pre-order item alone your item will ship once it arrives.

If you have any questions please email us at:

help@vibrantdolls.com