Return Policies & Exchanges

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We’re bummed if you're not 100% satisfied with the items you received, and we have made the returns so easy for you!

 

Thank you for your interest in shopping with us, please read all policies before purchasing, We are not responsible for not reading our policies, it is the customer's responsibility to be fully informed before making a purchase. If you are unsure you can always email us at help@VibrantDolls before purchasing. Things to consider before purchasing from Vibrant Dolls:

Exchanges and Refunds:

  • We do not accept exchanges on any promotional items, discount codes, clearance, accessories, white clothing and bodysuits. All these items are FINAL SALE. No Exceptions.
  • We do not honor refunds.
  • The only option is store credit of the purchase price of the item. 
  • We are not responsible for not reading before purchasing.

 Refund Policy

Returns will be processed within 7 days upon receipt of your package. The refund will be issued to your Vibrant Dolls Store Credit Account we will not issue any other form of refunds (no debit/credit card/PayPal refunds)

chargebacks because of this policy will be settled in small claims court
Note:The original shipping fee and insurance are non-refundable.

  •  Must email help@vibrantdoll.com for return approval after you've submitted your request online through your vibrant dolls account
  • Please include the order number in the initial email.
  • Merchandise must be returned within 14 days of receipt.
  • Merchandise must be unworn.
  • Accessories, bodysuits, intimates, white clothing or items cannot be returned. These items are FINAL SALE.
  • All Sale/Clearance/Promotional Items are FINAL SALE.

 

All returns are processed for store credit of the purchase price of the item/s exclusive of original shipping charges. All shipping fees are excluded from merchandise credit should the customer choose to return an item.

RETURN SHIPPING COST: Is the Responsibility of the customer. 

Store Credit:

Store Credit can only be used online at our website, www.shopvibrantdolls.com.

  • Store Credit is Non-Transferrable.
  • Store Credit will be processed within 24-48 hours of receipt of the item.
  • Maintain track of your return parcel. 
  • Store credit is issued after your return is scanned "PICKED UP"
  • track of status is the responsibility of the customer.
  • Store Credit does not expire.
  • Store Credit is accessible via your customer account. If you did not create a customer account you may access your store credit by using the same email at checkout as on your original order.

 

VIBRANT DOLLS WAREHOUSE: 

 The online warehouse is not open during weekends, we only fulfill and answer emails during business hours Mon - Thurs 8am-6pm | Fri 9am - 2pm     

 

Expect a response to your email between 24-48 hrs (not including weekends)

We do not answer order related questions through DM's, Snap chats or social media. If you need to exchange or have issues with your order. Please email us at help@vibrantdolls.com

 

We do not tolerate cat calling or cyberbullying, we will ALWAYS treat and resolve issues with respect and we ask the same from our customers.

We have the right to refuse service to anyone.

 

For more information regarding store credit please contact Customer Care: help@shopvibrantdolls.com

 

To submit a return request please visit us at: https://www.vibrantdolls.com/a/returns