Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.
It depends on where you are. Orders processed here will take 2-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.
Payment Processing: 2-3 Business Days
We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.
Sorry to hear you haven’t received a part of your order! Please note that during the period July to December, some orders may be sent out in multiple parts due to high volume.
If you are missing part of your order, please check:
1.) Your dispatch email, if your order is going to be sent in multiple parts then your dispatch email will only include some of the items you ordered, you will then get another dispatch email. You will also receive multiple tracking numbers.
2.)The receipt/invoice in the bag, this will show the items you should have received in this parcel. If you have everything that is on the invoice the rest of your order will come separately.
3.)Your VDC packaging, if your order is arriving in multiple parcels then there will be a sticker on the bag or in the bag to let you know the order has been split.
If you are missing items from your order and your dispatch email and invoice show all items on your order, then please get in touch with our customer services team Here
If you placed an order using the standard shipping service and your USPS tracking is showing that there has been an unsuccessful delivery attempt or if you have received a drop card, then you will need to either reschedule your delivery or arrange to collect your parcel from your local USPS post office.
You will have 15 days from the date of the first delivery attempt to either rescheduled delivery or collect your package. After this time your package will be returned to us, if we have to resend the package there will be a $3.99 charge to resend.
Oh no! This is probably because our advertised products usually sell out very quickly so it may be that they are no longer in stock! But please keep an eye out, we are constantly updating it!
Our popular items can sell out quickly! When this happens restock can take up to 8-weeks, In the meantime sign up for restock alerts and view our other popular items.
We always aim to make sure our customers love our products, we only offer an exchange for the same item different size/color or store credit to do so, view our return portal here and follow all prompts. Please be advised not all items can be returned / exchanged.
It depends on the product. All options are outlined on the product page, so look out for customization options there.
Heads Up! VibrantDolls.com sells clothing that are both custom made or vendor purchased meaning if the product says " VIBRANT DOLLS™ " You will need to refer to the VIBRANT DOLLS COLLECTION SIZE CHART this can be found either on the product page or Size Guide Page.
We've got you covered! We accept the following payment methods:
You can be assured that shopping with Vibrant Dolls is safe! We’re a member of "Verified by Visa" and "Secure by MasterCard", providing additional security when using your payment cards online. We use industry-standard encryption systems for potentially sensitive information, such as your name, address and other critically sensitive information like your credit / debit card details. Information passed between your computer and our website cannot be read in the event of someone else intercepting it.
To make sure you receive your items ASAP, we start processing your order as soon as we receive it. This means that once your order has been placed, you will only have 1hr to cancel or you will be unable to cancel it.
Returns & Refunds
To process an exchange for store credit please visit the Return Portal and provide your order number & email.Please follow all prompts thereafter.
We provide all dolls with 5-7 business days after delivery to return / exchange some or all of their order - after this time period items will become ineligible.
No. Unfortunately we do not refund postage/shipping charges on US orders.