Help Center

Frequently Asked Questions

Ordering

WHAT IF I HAVE NOT RECEIVED PART OF MY ORDER?

HOW CAN I PAY FOR MY ORDER?

IS IT SAFE TO ORDER ONLINE?

WILL I RECEIVE A CONFIRMATION EMAIL WHEN I PLACE MY ORDER?

CAN I MAKE CHANGES TO MY ORDER? (E.G.ADDRESS)

CAN I CANCEL MY ORDER?

WHAT SHOULD I DO IF I RECEIVE AN INCORRECT OR FAULTY ITEM?

CAN I EXCHANGE AN ITEM?

HOW LONG IS PAYMENT PROCESSING

Returns & Refunds

WHAT IS YOUR RETURNS POLICY?

HOW LONG DO I HAVE TO RETURN AN ITEM?

HOW MUCH DOES IT COST TO RETURN AN ITEM?

HOW LONG DOES IT TAKE TO PROCESS MY RETURN?

HOW CAN I TRACK THE STATUS OF MY RETURN?

I WANT TO RETURN A PRODUCT BUT LOST MY DELIVERY NOTE

DO YOU REFUND THE SHIPPING CHARGE?

Shipping

TIME & COST OF DELIVERY

WILL I BE CHARGED CUSTOMS AND IMPORT DUTIES?

CAN YOU DELIVER TO A DIFFERENT ADDRESS OTHER THAN MY BILLING ADDRESS?

CAN YOU DELIVER TO A PO BOX

PROMOTIONS & STUDENT DISCOUNTS

HOW DO I USE A PROMOTIONAL CODE?

MY PROMO CODE ISN'T WORKING

STUDENT DISCOUNT

PRODUCT & STOCK

WHY CAN'T I FIND AN ITEM THAT WAS ADVERTISED?

WILL YOU BE GETTING MORE STOCK?

TECHNICAL

WHAT SHOULD I DO IF I'VE FORGOTTEN MY PASSWORD?

HOW DO I CHANGE MY EMAIL ADDRESS?

WHY AM I EXPERIENCING PROBLEMS WHEN ENTERING MY PAYMENT DETAILS?

ACCOUNTS

WHERE ARE MY CREDITS?